[广开搜题]2023年秋季广东开放大学商务交际听说期末考试复习资料与答案

广开搜题：2023年秋季广东开放大学商务交际听说期末考试复习资料与答案

一、商务交际听力理解部分

1. 请听下面的对话，回答问题。

（1）What is the woman's job?

（2）Where does the man work?

（3）What time does the meeting start?

（4）What will the woman do after the meeting?

答案：

（1）The woman is a sales manager.

（2）The man works at a software company.

（3）The meeting starts at 9 a.m.

（4）The woman will have a lunch meeting with a client.

2. 请听下面的对话，回答问题。

（1）What does the woman think of the new product?

（2）What is the man's suggestion?

（3）What does the woman want to do next?

（4）When will the man send the report?

答案：

（1）The woman thinks the new product is too expensive.

（2）The man suggests lowering the price.

（3）The woman wants to discuss it with her team.

（4）The man will send the report by the end of the day.

3. 请听下面的对话，回答问题。

（1）What is the woman's complaint?

（2）What does the man offer to do?

（3）What is the woman's suggestion?

（4）What will the man do next?

答案：

（1）The woman's complaint is about the poor customer service.

（2）The man offers to refund her money.

（3）The woman suggests that the man trains his staff better.

（4）The man will talk to his staff and improve the customer service.

二、商务交际口语表达部分

1. 请根据情景选择正确的回答。

（1）A: Could you please send me the report by tomorrow?

B: ______

A. Yes, I will.

B. No, I can't.

C. I'm sorry, I forgot.

答案：A. Yes, I will.

（2）A: Can we schedule a meeting for next Monday?

B: ______

A. Yes, that works for me.

B. No, I'm busy.

C. I'm not sure.

答案：A. Yes, that works for me.

（3）A: I'm sorry for the delay in responding to your email.

B: ______

A. No problem.

B. It's unacceptable.

C. I don't mind.

答案：A. No problem.

2. 请根据情景补全对话。

A: Good morning, Mr. Smith. How can I help you today?

B: Good morning. I have a problem with my order.

A: I'm sorry to hear that. What seems to be the issue?

B: Well, I ordered a new laptop last week, but it hasn't arrived yet.

A: I apologize for the inconvenience. Let me check the status of your order.

B: Thank you.

A: It looks like there was a delay in the shipping process. I will make sure it gets delivered to you as soon as possible.

B: That would be great. I need it for an important presentation next week.

A: I understand the urgency. I will personally follow up on this and keep you updated.

B: Thank you for your assistance.

A: You're welcome. If you have any other questions or concerns, please don't hesitate to contact me.

三、商务交际阅读理解部分

1. 阅读下面的短文，选择正确的答案。

Dear Mr. Johnson,

I am writing to inform you that your application for the position of Sales Manager has been successful. Congratulations! We were impressed by your qualifications and experience, and we believe you will be a valuable asset to our company.

As the Sales Manager, your main responsibilities will include developing and implementing sales strategies, managing a team of sales representatives, and achieving sales targets. You will also be responsible for building and maintaining relationships with clients.

Your starting date will be on Monday, October 2nd. Please arrive at our office at 9 a.m. for orientation and training. You will be provided with all the necessary information and resources to succeed in your new role.

Once again, congratulations on your new position. We look forward to working with you and achieving great success together.

Best regards,

Emily Thompson

HR Manager

（1）What is the purpose of the letter?

A. To inform Mr. Johnson about his successful application.

B. To ask Mr. Johnson to attend an interview.

C. To inform Mr. Johnson about a change in the starting date.

答案：A. To inform Mr. Johnson about his successful application.

（2）What will be Mr. Johnson's main responsibilities?

A. Developing and implementing sales strategies.

B. Managing a team of sales representatives.

C. Building and maintaining relationships with clients.

D. All of the above.

答案：D. All of the above.

（3）When is Mr. Johnson's starting date?

A. Monday, October 2nd.

B. Tuesday, October 3rd.

C. Wednesday, October 4th.

答案：A. Monday, October 2nd.

2. 阅读下面的短文，判断正误。

Business Etiquette in China

In China, business etiquette plays a crucial role in building successful relationships. Here are some key points to keep in mind when doing business in China:

1. Greetings: When meeting someone for the first time, it is customary to shake hands and exchange business cards. Make sure to use both hands when presenting your card, and take the time to read the other person's card before putting it away.

2. Dining: Business meals are common in China and are seen as an opportunity to build relationships. It is important to arrive on time and bring a small gift, such as a bottle of wine or a box of chocolates, for the host. When dining, wait for the host to start eating before you begin, and use chopsticks or a fork and spoon, depending on the dish.

3. Gift-giving: Giving and receiving gifts is a common practice in Chinese business culture. When giving a gift, it is best to choose something of high quality and avoid items that are too personal or expensive. When receiving a gift, it is polite to accept it with both hands and express gratitude.

4. Communication: In Chinese business culture, it is important to maintain a respectful and formal tone in communication. Avoid interrupting others and be mindful of body language, as certain gestures may be considered rude or offensive.

5. Face-saving: "Saving face" is an important concept in Chinese culture. It is important to avoid criticizing or embarrassing others in public, as it can cause loss of face. Instead, focus on finding solutions and maintaining harmony.

（1）In China, it is customary to exchange business cards when meeting someone for the first time.

正误：正确

（2）When dining in China, it is acceptable to start eating before the host.

正误：错误

（3）Giving and receiving gifts is not common in Chinese business culture.

正误：错误

（4）Maintaining a respectful and formal tone in communication is important in Chinese business culture.

正误：正确

（5）"Saving face" is not an important concept in Chinese culture.

正误：错误

以上是2023年秋季广东开放大学商务交际听说期末考试复习资料与答案，希望对大家的复习有所帮助。祝大家考试顺利！

2023年秋季广东开放大学我们推荐用【广开搜题】公众号语音搜题

如何语音搜题？

安卓手机需要安装微信输入法（自行下载、安装）

苹果手机可以直接使用。

请按照以下步骤操作

第一：点击这个像键盘一样的小按钮

第二步：点击小人脸旁边的加（+）号

第三步：点击语音输入

第四步：按住说话，直到话说完，可以选择自己说的语言。

第五步：读题完毕之后，点击发送。

第六步：获得答案。