24春国开电大春结束河北广播电视大学商务英语1Unit5 形考成绩Unit5 Self-test参考答案_1

Unit5 形考成绩_Unit5 Self-test0

Unit5 形考成绩_Unit5 Self-test0

试卷总分:100 得分:100

一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。渝粤搜题

1. —Hello, David! I haven’t heard from you for a long time. How have you been recently?渝粤题库，我们的目标是要做全覆盖、全正确的答案搜索服务。

— ? ? ? ? ? ? ? ? ? ? ?

A. That’s ok.

B. Not bad, thank you.一网一平台答案

C. Long time no see.

答案:

渝粤教育

2.—Your request for compensation made me surprised. What happened? ?国家开放大学作业答案

— ? ? ? ? ? ? ? ? ? ??

A. There must be something wrong.

B. It’s true.

C. It’s because of the quality.

答案:

3.—Oh. But why didn’t he just own up and tell someone?国家开放大学作业答案

— ? ? ? ? ? ? ? ? ? ? ?

A. You should have told him that earlier.

B. So be careful with our job.国开搜题

C. He was too scared that he would be fired, I suppose.

答案:

4.The quality, specifications and prices are ??? ?? in our contract.

A. clear

B. clarity

C. clarified

答案:

渝粤题库

5.? ? ?? improve your service, you need to make market surveys so as to know what your customers are thinking and demanding.

A. So as to

B. In order to

C. In order that

答案:国开搜题一网一平台答案

6.二、阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。

?

Clerk: Hello, Big City Electricity, how may I help you today?

Peters:? ? .

一网一平台答案

Clerk: May I have your account number?

Peters: Certainly, it’s

4392107.

Clerk: Thank you, is this Mr. Peters?

Peters: Yes, this is Mr. Peters.

Clerk: Thank you. What can I help you with?

Peters: .

Clerk: I’m sorry to hear that? .

Peters: The bill is 300% higher than last month.

Clerk: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.

Peters: OK, Thank you for your help.

Clerk: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity?

Peters: I usually pay about $50 a month.

渝粤教育

Clerk: Thank you.?

Peters: $

200. I can’t understand why.

国开搜题

Clerk: Yes, Mr. Peters. Was your usage different in any way?

Peters: No, it was an average month.

Clerk: I’m sorry there certainly seems to be a mistake.

Peters: Well, I’m happy you agree with me.

国开搜题

Clerk: I’ll contact a service representative. And what’s your phone number?

Peters: 408-533-0875渝粤搜题

Clerk:? ?. We’ll do our best to change this as quickly as possible.

Peters: Thank you for your help in clearing this up.国开形成性考核答案

?

A. I think I’ve been overcharged for the past month.

B. I’m terribly sorry about the mistake.

一网一平台答案

C. I’m calling concerning my electricity bill.国家开放大学作业答案

D. And how much did we charge on this bill?

渝粤搜题

E. Why do you think we charged you too much?

(1).

答案:

(2).

答案:

(3).国开形成性考核答案

答案:

(4).

答案:

(5).

答案: