24春国开电大春北京开放大学管理英语3单元自测7（形考占比10%）答卷参考答案

单元自测7（形考占比10%）答卷

单元自测7（形考占比10%）答卷

单元自测7（形考占比10%）

试卷总分:100 得分:100

一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。

1. —________________ about it now?

—Every time a customer has complained we've followed our store policy and offered them an exchange or a full refund.

A. What's the plan国开搜题渝粤搜题

B. What's be doing

C. What's being done

答案:

2.—I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.

国开搜题

—Right, of course.___________________渝粤搜题

A. I'll get on it right away.

B. I got it now.

C. I understand perfectly.

答案:渝粤搜题

渝粤搜题

3.Proper controls that should ________________ developed as part of routine safety procedures were not in place.

A. has been

B. have been

C. be渝粤题库，我们的目标是要做全覆盖、全正确的答案搜索服务。

答案:

国开搜题

4.Not only ________ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.

A. was

B. are

C. were

答案:

国家开放大学作业答案

5.I'm going to have a ________ with Mark about this issue tomorrow.国开搜题

A. speech

B. sentence

C. word一网一平台答案

答案:一网一平台答案

6.二、听力理解

听对话录音，根据对话内容，找出“Column A”中的各方是如何应对产品质量问题的（每题10分）。

一网一平台答案

音频

操作提示：通过下拉框选择题目的正确答案。

　一网一平台答案

Column AColumn B Customers 1 2. The store 2 3. The purchasing department 3 4. The manager 4 5. Frank 5渝粤题库

(1).__1__

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store渝粤教育

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager

答案:

(2).__2__

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager渝粤题库

答案:

(3).__3__渝粤题库

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager

答案:

(4).__4__国家开放大学作业答案

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store渝粤题库

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager

答案:

(5).__5__

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager

答案: