24春国开电大春西安广播电视大学商务英语4Unit2 形考成绩单元自测2（10分）参考答案_1

Unit2 形考成绩_单元自测2（10分）0

Unit2 形考成绩_单元自测2（10分）0

渝粤题库，我们的目标是要做全覆盖、全正确的答案搜索服务。渝粤搜题

试卷总分:100 得分:100国家开放大学作业答案

一、选择填空题（每题10分，共5题）

1. — How do you calculate the fee if we ask you to move the office furniture?

— _________________.渝粤题库

A. We can give you a 10% discount

B. Sorry, we are not available these days

C. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move

答案:

2.— The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?

— _________________.

A. Well, I wonder whether the recent layoffs are affecting the quality of our customer service渝粤题库

B. What do you think? But I have no idea

C. That's the client's own problem, I guess

答案:

3.If any of the articles are damaged during move, you may make a _________ for compensation with our company.

A. request

B. demand

C. claim渝粤搜题

答案:

4.The American idea of customer service is _________ each customer the center of attention.

A. made

B. to make

C. make

答案:

5._________ the situation may be, make sure that you don't leave your customer with an unanswered question.

A. Whatever

B. Whenever

C. However

答案:

渝粤题库

二、阅读理解/翻译/完形填空（题型随机）（共50分）渝粤题库

6.完形填空：选择正确答案，补全文章（每题10分）。

　　Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being? .渝粤题库，我们的目标是要做全覆盖、全正确的答案搜索服务。

　　Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.

　　Top notch service will create? and a returning customer, which is what we all must strive for.

　　Excellent customer service is? to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a? . Greet them in a friendly manner, whether that be via telephone, email or in person.

Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not? ; it's a requirement for businesses to survive.一网一平台答案

　　选自：http://marketing.about.com/od/plantutorialsandsamples/a/What-Is-Customer-Service.htm

?

(1).

A. vital

B. optional

C. priority渝粤题库，我们的目标是要做全覆盖、全正确的答案搜索服务。

D. offered

E. loyalty

答案:国开形成性考核答案

(2).

A. vital

B. optional

C. priority

D. offered

E. loyalty国开形成性考核答案

答案:国开搜题

(3).

A. vital渝粤题库，我们的目标是要做全覆盖、全正确的答案搜索服务。

B. optional渝粤搜题

C. priority

D. offered渝粤教育

E. loyalty国开搜题

答案:国开形成性考核答案

(4).

A. vital

B. optional

C. priority

D. offered

E. loyalty

答案:

(5).

A. vital

B. optional一网一平台答案

C. priority

D. offered

E. loyalty

答案: