24秋国开电大河北广播电视大学管理英语2Unit7 形考成绩单元自测7（10分）参考答案

Unit7 形考成绩_单元自测7（10分）0

Unit7 形考成绩_单元自测7（10分）0

试卷总分:100 得分:100

一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

1. —Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant?

—Waiter: ? ? ? ? ? ? ? ? ? ? ?

A. I’m really sorry about that.

B. I don’t think it’s hard.

C. You’ll get it next time.

答案:

2.—Hello, is that service center? The elevator of our apartment doesn’t work.

国开搜题

— ? ? ? ? ? ? ? ? ? ? ?渝粤题库，我们的目标是要做全覆盖、全正确的答案搜索服务。

A. Oh, I?don’t know what’s wrong with it.

B. Sorry, I’ll have it checked out at once.

C. Ok, I?see.

答案:

3.— ????????????????????? ?

—That’s great!?

A. What are you going to eat at the Mexican restaurant渝粤题库渝粤搜题

B. When are you going to dinner at the Mexican restaurant

C. How about going to dinner at the Mexican restaurant tonight一网一平台答案

答案:

4.We feel ???????? ?with the inconvenience the service center brought us.?渝粤教育

A. disappointed

B. worried

C. surprised

答案:

5.It is only by agreeing with their view point and ???????? ?that you will resolve the situation and send the customer away happy. ?

A. suggesting a possible solution国家开放大学作业答案

B. suggest a possible solution

C. suggested a possible solution

答案:

国开形成性考核答案

6.二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。渝粤题库，我们的目标是要做全覆盖、全正确的答案搜索服务。一网一平台答案国家开放大学作业答案

1. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.渝粤搜题

A. 焦点小组是顾客的代表，他们的工作是把你的需求和喜好提供给顾客。

B. 焦点小组是顾客的代表，他们的工作是给顾客提供需求和喜好。一网一平台答案

C. 焦点小组是顾客的代表，他们的工作是给你提供他们的需求和喜好。渝粤题库，我们的目标是要做全覆盖、全正确的答案搜索服务。

2. Angry customers tend to aim their dissatisfaction and complaints at staff members.

A. 愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。

B. 愤怒的顾客计划把对员工的不满和抱怨当做目标。

C. 愤怒的顾客趋向于把员工的不满和抱怨当成目标。

3. You will do everything within your power to try and resolve the situation.

A. 你会在权利范围内尽一切努力解决问题。

B. 你会在意志范围内尽一切努力解决问题。

C. 你会在力量范围内尽一切努力解决问题。

4. Having patience with your customers and with yourself will go a long way in winning over hostile customers.

A. 对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。

B. 对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。

C. 对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。一网一平台答案

5. To communicate precisely what you want to say, you have to frequently need to define key words.

A. 要简明扼要地表达本意，就必须不断定义关键词。

B. 只要定义频繁出现的关键词就能准确传达本意。国家开放大学作业答案

C. 要准确表达你的本意，就必须不断定义关键词。

(1).国家开放大学作业答案

A. A

B. B

C. C

答案:

(2).

A. A

B. B

C. C

答案:

(3).

A. A国开搜题

B. B

C. C

答案:渝粤教育

(4).

A. A

B. B

C. C

答案:

(5).

A. A

B. B

C. C国开搜题

答案: