湖南开放大学答案管理英语3形成性考核答案

管理英语3

学校: 湖南开放大学上海开放大学答案

问题: 1. -Hello, I'm Harry Potter.
-Hello, my name is Charles Green, but____________________

选项:

• A. call my Charles?

• B. call me Charles

• C. call me at Charles

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问题: 2. -Lily complains that she has never got any mail.
-______________. I will write her right away.

选项:

• A. That's impossible

• B. She is to blame

• C. That's too bad

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问题: 3. -Let me introduce myself. I'm Steward．
-_______________________________________

选项:

• A. Pleased to meet you.

• B. What a pleasure.

• C. Thanks a lot.

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问题: 4. -Sam, this is my friend, Jane.
-_________________

选项:

• A. I'm Jack.

• B. Glad to meet you, Sam.

• C. Glad to meet you, Jane.

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问题: 5. -Let's go to the library this afternoon.
-_______________________________________

选项:

• A. That's a good idea.

• B. Yes, tha国家开放大学答案t's江苏开放大学答案 right.

• C. No. I can't.

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问题: 广东开放大学答案6. I've read _____ today.

选项:

• A. anything special

• B. special something

• C. something special

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问题: 7. _________ you change your mind, I won't be able to help you.

选项:

• A. When

• B. Unless

• C. So

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问题: 8. The underground connection system is _______ two levels.

选项:

• A. made in

• B. made up of

• C. made from

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问题: 9. Are these shoes ____ for you?

选项:

• A. enough large

• B. large enough

• C. largely enough

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问题: 10. The _______ store has recently installed a new booking system.

选项:

• A. market

• B. stock

• C. chain

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问题: 11. The book _____ Mike's. It has his name on it.

选项:

• A. have be

• B. must be

• C. have to be

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问题: 12. ______ in the late 1970s ______ American manufacturing factories realized the importance of quality control.

选项:

• A. It was…when

• B. It is…when

• C. It was…that

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问题: 13. The box was _______ heavy for me to lift.

选项:

• A. too

• B. such

• C. so

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问题: 14. Normally, the pric渝粤搜题e ____________ be marked on the shelf.

选项:

• A. is supposed to

• B. is unlikely to

• C. is similar to

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问题: 15. A recent _______ showed 68% of citizens were in favour of the plan.

选项:

• A. volume

• B. survey

• C. foundation

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问题: 16. Mary's father is very pleased ____ her.

选项:

• A. with

• B. at

• C. for

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问题: 17. We should discourage people _____ using their cars in the city centers.

选项:

• A. from

• B. with

• C. by

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问题: 18. The government _____ do something about these companies especially when food safety is concerned.

选项:

• A. may

• B. can

• C. should

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问题: 19. The company made a _______ of $309,000 last year.

选项:

• A. process

• B. profit

• C. proper云南开放大学答案ty

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问题: 20. You can of course help the local school by giving them a ________ directly.

选项:

• A. allowance

• B. compensation

• C. donation

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问题: 21. Passage 2
Human Resource Management (HRM) is the process of managing people and their relationships in an organization. These two processes are important in the success and growth of a business.
In managing people, staffing is the most important component of HRM. It needs to make guidelines and procedures for hiring and placement. Staffing also involves the management of employees on matters like monitoring of holidays, absences, health and safety, disciplinary action, and dismissal.
Another important element for HRM in managing people is keeping the employees in the company. The training of employees to enable them to improve their career development is very important. Good HRM policies ensure that there are clear regulations which show the pay levels for the different positions in an organization. It is important for the staff to know the career path, pay, training and other opportunities that are available to them. Performance management is another important component of HRM. The reason for this is that many employers use it to evaluate career improvement and to determine pay increases.
The secondary role of HRM is the management of the relationships among people in an organization. This includes staff within departments as well as across the whole organization. The relationship between staff and management is an important factor in the success of an organization. It decides how fast an organization will realize their goals.
The focus of HRM is the people within an organization. Regular planning, monitoring and evaluation are important for the success of HRM. Successful management ensures that all employees know their role, career development and feel themselves part of an organization.
1、is / are importan渝粤教育t in the success of a business.
A.Teamwork spirit and high salary
B.The process of managing people and their relationships
C.Talents and their goals
2、The most important component of HRM is.
A.staffing
B.planning
C.monitoring
3、According to the passage, it is important for the employees to know the career path, pay, training and other opportunities through .
A.notices
B.policies
C.advertisements
4、We can use to evaluate career improvement and to determine pay increases.
A.staffing
B.HRM policies
C.performance management
5、is NOT mentioned in the text about the success of HRM.
A.Regular planning and monitoring
B.Evaluation
C.Training

选项:

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问题: 22. Passage 3
To save money, you simply need to spend less than you earn. It is easy to say, but why is it so difficult to do? To answer this question, you need to study the factors that keep you spending all the time.
Easy access to credit
For most people, this is the biggest reason for overspending. People can easily get a credit card, simply by filling out a short form in a bank or jumping on their website. They can borrow money from banks to go shopping, even buy cars or houses. When you aren't physically handing someone money or a check for a purchase, you will feel you are spending free money or you aren't spending money at all. Try using cash to get your spending under control.
Misusing credit cards
A credit card is an interest free short-term loan. When used as planned, this can be a powerful financial tool. The problem is when you begin to let the balance continue from month to month. If you make a $200 purchase on your credit card and find out that at the end of the month you can't afford to repay the full amount, this is when the high interest rates on the cards really begin to hurt you. That is no way of saving money.
Giving in to temptation
We all need to enjoy life, but don't waste your financial future for a few guilty pleasures today if they aren't in your budget. When you know that you can't afford an activity, don't give in. Instead, invite your friends over for a home dinner party, game night, or some other activities where you can still enjoy time together, but without breaking your budget.
1、For most people, easy access to credit is the biggest reason for overspending.
A.T
B.F
2、Using credit card is an effective way to get your spending under control.
A.T
B.F
3、You have to pay for the credit card loans by the end of each month.
A.T
B.F
4、Using a credit card to pay is spending free money.
A.T
B.F
5、Always pay attention to your budget while spending.
A.T
B.F

选项:

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问题: 23. Passage 1
I'm Michael Bush, Managing Director of Hoogle Engineering. I am pleased to welcome you here to our website and I'd like to tell you a little about the company and its organization. Hoogle Engineering was set up in 1960. It was divided into several departments at that time, such as the sales department, marketing department, and production department. Lots of managers were employed to manage it all.
Fortunately things are different now. Sixty people are employed by Hoogle and communication between departments is considered to be one of the most important aspects of the business. The market is global so we need to make contact with customers worldwide, not just locally.
But in the old days we were all in different departments and never spoke to each other. We had a tall structure. Traditionally we had people at the first level on the shop floor, manufacturing products according to the instructions which they were given. Then you had a supervisory level of people who supervised them every day. Then you moved up to the middle management, who were doing the tasks of getting new business, and then you had the senior management team, and then you had the board, who decided the business strategy. So there were a lot of levels in the company in the old days actually.
The structure today is that we form teams within teams to place people who can manufacture a product. Each team has members that can manufacture different products. The actual teams now are self-managing, so we don't even have team leaders. You've got the teams, and then you've got two people, only two people, who are what you think of as management. This is generally called flat structure.
1、Hoogle Engineering was set up in.
A.the nineteenth century
B.the twentieth century
C.the twenty first century
2、There are many different of management in a tall structure.
A.kinds
B.levels
C.functions
3、People in a flat structure usually work in .?
A.departments
B.families
C.teams
4、Which of the following statements is NOT true according to the passage？
A.communication in the company is becoming more and more important
B.the author thinks the two structures have the same functions
C.there are more individual responsibilities in the flat structure
5、Which is the best title for the passage？
A.Organization Structure in Hoogle Engineering
B.History of Hoogle Engineering
C.Success in Hoogle engineering

选项:

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问题: 1. —I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.
—Right, of course.___________________

选项:

• A. I'll get on it right away.

• B. I got it now.

• C. I understand perfectly.

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问题: 2. —________________ about it now?
—Every time a customer has complained we've followed our store policy and offered them an exchange or a full refund.

选项:

• A. What's the plan

• B. What's be doing

• C. What's being done

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问题: 3. Our new school building is __________ construction.

选项:

• A. under

• B. in

• www.yuyue-edu.cnC. having

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问题: 4. Not only ________ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.

选项:

• A. was

• B. are

• C. were

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问题: 5. Unluckily, some Quality Management System failures _____________ headlines.

选项:

• A. do make

• B. does make

• C. do not make

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问题: 6. 二、完型填空（每空10分）。
操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。
　
Total Quality Management (TQM)
　　Total Quality Management (TQM) is a and structured approach to organizational management that seeks to improve the quality of products and services ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management the customer's point of view.

选项:

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问题: 1. —_____________________
— Fire, fire service please! There's a huge fire here.

选项:

• A. 911, how may I direct your call?

• B. How may I help you?

• C. What can I do for you?

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问题: 2. —Perhaps we should climb out of the window and jump down? It's only two floors.
—_________________We'd better wait for the rescue.

选项:

• A. That' a good idea.

• B. No, we can't do that.

• C. I think we will kill ourselves.

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问题: 3. Patrols should be conducted by teams ______ individuals.

选项:

• A. rather than

• B. no less than

• C. more than

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问题: 4. Preparedness actions are aimed ______ planning, organizing, training, equipping, exercising, evaluating, and implementing corrective actions to ensure effective coordination during incident response.

选项:

• A. to

• B. at

• C. for

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问题: 5. Government agencies are responsible for declaring the evacuation of a given area and will, in many instances, already have evacuation plans ______.

选项:

• A. out of place

• B. in place of

• C. in place

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问题: 6. 二、阅读理解
阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）
How to Prepare an Emergency Response Plan for Your Workplace
　　Emergencies and disasters can occur any time without warning. The more you are prepared for them, the better you will be able to act, reducing panic and confusion when an emergency occurs.
　　Emergency response plans (ERPs) are intended to provide clear and effective steps for managing an emergency. An ERP should deal with a variety of issues including evacuation of buildings, communication with local emergency services and the general public, individual roles and responsibilities during an emergency, and supplies and materials that may be needed.
　　Follow these basic guidelines to develop an effective ERP for your workplace:
　　• Determine when an evacuation would be necessary.
　　• Choose primary and secondary evacuation routes and emergency exits. Make sure they are clearly marked and well lit. Post signs.
　　• Install emergency lighting in case a power cut occurs during an evacuation.
　　• Ensure that evacuation routes and emergency exits are wide enough for people to be evacuated, clear at all times, and unlikely to expose evacuating people to additional hazards.
　　• Coordinate your plan with the local emergency management office.
　　• Choose “evacuation wardens” who will help others during an evacuation and account for employees.
　　• Establish specific evacuation procedures. This includes a sample ERP to give you a better idea of what your procedures should include.
　　• Establish a system for accounting for evacuated employees.
　　• Hold emergency drills at least once a year to ensure that employees know what to do in an emergency and to test the effectiveness of emergency exit routes and procedures. Keep records of such drills.
　　• Consider the transportation needs of employees.
　　• Post evacuation procedures where employees can read them.
　　• Establish procedures for helping people with disabilities and people who do not speak your local language.
　　• Consider how you could quickly get important personal information about employees in an emergency (for example, contact numbers for their home, next-of-kin, or special medical conditions.
　
操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。
The emergency response plan is needed for reducing panic and confusion when an emergency occurs.
2. Supply of basic necessities is not included in an ERP.
3. According to the passage, the blocked emergency exits can help avoid further hazards.
4. The evacuation plan of your workplace should be in line with that of local emergency management office.
5. To ensure that employees know what to do in an emergency and to test the effectiveness of emergency exit routes, the emergency drills should be held once half a year.

选项:

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