江西开放大学答案管理英语4形成性考核答案 (2)

管理英语渝粤教育4

学校: 江西开放大学

问题: 1. — We could let some of the staff work from home.________________?
— That's a good idea.

选项:

• A. Do you have any good ideas

• B. What do you think of it

• C. Is there anything else

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问题: 2. — This project is too big for me to finish on time.
—________________.

选项:

• A. Please do me a favor

• B. That is a daydream

• C. I'll give you a hand

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问题: 3. The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.

选项:

• A. how to

• B. on what to

• C. on how to

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问题: 4. ______ CEOs spend planning, the more profitable their companies are.

选项:

• A. The more time

• B. The more

• C. The less time

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问题: 5. ______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.

选项:

• A. Not only

• B. Do not only

• C. Not only do

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问题: 6. 二、阅读理解：根据文章内容，判断正误（共50分）。
Who Killed Nokia?
　　Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didn't see the disruptive iPhone coming.
　　It has also been argued that it was none of the above. Nokia lost the smartphone battle because of divergent shared fears among the company's middle and top managers which led to company-wide inertia that left it powerless to respond to Apple's game.
　　Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth.
　　The fear that froze the company came from two places. First, the company's top managers had a terrifying reputation. Some members of Nokia's board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didn't want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets, which also impacted how they treated middle managers.
　　Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers' goals.
　　Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information. Thus, middle managers directly lied to top management.
　　Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments.
　　Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver. One middle manager told us that “you can get resources by promising something earlier, or promising a lot. It's sales work.”
　　While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokia's top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization.

操作提示：正确选T，错误选F。
1. Nokia lost the smartphone battle because its technology is not as good as that of Apple.
2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them.
3. Nokia's top managers were too moody to hear anything good but harsh.
4. Middle managers in Nokia delivered results more than they promised earlier.
5. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.

选项:

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问题: 1. —How did your meeting go yesterday?
— ____________________actually, it was really frustrating.

选项:

• A. Not so good

• B. Very good

• C. Nothing special

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问题: 2. — Will you go on a picnic with us tomorrow?
—____________________.

选项:

• A. Yes, but I'll have English classes

• B. Sorry, I have an appointment with Dr. Brown

• C. I'm afraid I have no idea

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问题: 3. In today's envir上海开放大学答案onment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.

选项:

• A. where

• B. when

• C. while

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问题: 4. If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.

选项:

• A. has been suffering

• B. is going to suffer

• C. is suffering

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问题: 5. What you need to do is to keep things short and sweet, just the ______.

选项:

• A. questions

• B. topics

• C. highlights

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问题: 6. 二、阅读理解：根据文章内容，判断正误（共50分）。
Habits of Highly Effective Communicators
　　It's no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders:
　　1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions don't align with your words, you are storing up trouble for the future.
　　2. Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible.
　　3. Find your own voice. Use language that's distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. People want real, people respect real, people follow real.
　　4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you care about them and their work.
　　5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.
操作提示：正确选T，错误选F。
1. Communication and leadership don't always go hand in hand.
2. The say-do gap happens when people misunderstand their leader's intention.
3. Using technical jargon makes a leader convincing.
4. Communicating sincerely is always the best.
5. Observation is as important as communication when you want to know what people really think.

选项:

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问题: 1. — I am sorry for what I have said to you.
—_____________

选项:

• A. No problem.

• B. I'm sure about that.

• C. Don't think any more about it.

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问题: 2. — Will you help me arrange a meeting with Mr. Brown, please?
—_____________

选项:

• A. No, no way.

• B. No, I can't.

• C. Sorry I can't. I have to finish my project right now.

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问题: 3. I believe that I have a lot to contribute ______ a team environment, and am comfortable in both leadership and player roles.

选项:

• A. to

• B. with

• C. for

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问题: 4. Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.

选项:

• A. treated

• B. viwww.yuyue-edu.cnewed

• C. known

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问题: 5. If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same pag渝粤题库e.

选项:

• A. can get

• B. have got

• C. get

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问题: 6. 二、阅读理解：根据文章内容，完成选择题（共50分）。
A Teamwork Game
　　A team of about 35 employees had come together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn't share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room.
　　In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon.
　　Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity.
　　In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus: “We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually.”
　　Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team.
操作提示：通过题目后的下拉选项框选择正确答案。
1. This team building event was aimed at .
A. helping these young, bright and enthusiastic employees become more concentrated on their work
B. making the team members know how to share information or solutions and cooperate with each other
C. building up team morale
2. This event was held in .
A. a self-service restaurant
B. a coffee shop
C. a classroom
3. About how many team members were out of the second round of the activity?
A. 30.
B. 35.
C. 5.
4. Which statement below is correct?
A. In the second round, every one of the team had found their balloons after 15 minutes.
B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room.
C. In the third round, everybody had their own balloon with help from others within 2 minutes.
5. What was the event going to teach these employees?
A. Sharing and cooperating with other team members is more efficient when they are working together.
B. Focusing solely on employees' own pursuits is not allowed in workplace.
C. Failure of teamwork is caused by individual.

选项:

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问题: 1. — Do you mind if I use vouchers to spend in a restaurant?
— __________

选项:

• A. Yes, please.

• B. Not at all. Go ahead.

• C. No, thank you.

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问题: 2. — Wow! This is a fantastic project! I've never known you're so creative.
— __________

选项:

• A. Don't mention it.

• B. Great, I dare to say I am a talent.

• C. Thanks for your compliments.

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问题: 3. I think a big part of it is ______ we know how to have fun on the job.

选项:

• A. that

• B. which

• C. why

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问题: 4. Companies are ______ interested in your soft skills ______ they are in your hard skills.

选项:

• A. so… that…

• B. as…as…

• C. not…until…

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问题: 5. Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their well-being.

选项:

• A. as if

• B. even if

• C. like

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问题: 6. 二、听力理解：听录音，判断正误（共50分）。
请听录音： unit4tl.mp3
操作提示：正确选“T”，错误选“F”。
Human resources supported the proposal of giving the business intelligence a pay incentive every three months at the beginning.
2. Brad from human resources supports Scott's idea.
3. Carlotta is the manager of HRD.
4. Men and women in the business intelligence team who have been selected to get the prize will receive the same rewarding things.
5. The prize-winner cannot choose the prize that costs more than $500. 7. The prize-winner can only have material awards and no day off.

选项:

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问题: 1. — Haven't seen you for ages. What are you busy doing now?
— ____________

选项:

• A. Yes ,long time no see.

• B. Yeah, thanks for coming.

• C. I am working part time in a bookstore.

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问题: 2. — Over-the-top? You mean…
— ____________

选项:

• A. Well, sometimes your co-workers feel that you are too loud.

• B. No, I don't.

• C. Thanks a lot.

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问题: 3. Please ask the solicitor what his ________ would be to take the case to court.

选项:

• A. fare

• B. fee

• C. salary

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问题: 4. A child's character is greatly influenced by his home ________.

选项:

• A. case

• B. environment

• C. situation

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问题: 5. Linda walked at the head, ________ by her colleagues.

选项:

• A. followed

• B. following

• C. to follow

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问题: 6. 二、阅读理解：根据文章内容，判断正误（共50分）。
Performance Management and Performance Appraisal
　　Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system.
　　Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by:
　　●identifying the critical positions
　　●determining the most important competencies for those positions
　　●providing the education, training and feedback required by employees
　　●holding each person accountable for their results
　　The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations.
　　To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review.

操作提示：正确选T，错误选F。
Performance management is a very important part of any quality human resource system.
2. The aim of performance management is to punish the unqualified employees.
3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example.
4. Every enterprise can expect high performance from each employee.
5. “Performance management” is also called “performance appraisal”.

选项:

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问题: 1. — Can I have three days off next week, Mr. Smith?
— _____. I can manage without you.

选项:

• A. I'm afraid not

• B. Of course

• C. It depends

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问题: 2. — If you don't believe in yourself, no one else will.
— _____. Confidence is really important.

选项:

• A. That's not the point

• B. I don't think so

• C. I couldn't agree more

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问题: 3. She is very adaptive and soon adapted ______ to the campus life.

广东开放大学答案选项:

• 江苏开放大学答案A. with

• B. to

• C. as

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问题: 4. To build the reservoir（水库）， thousands of people have to be_______ .

选项:

• A. relocated

• B. repeated

• C. reopened

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问题: 5. By the end of the year, the sales plan for the next year______.

选项:

• A. will be made

• B. will have been made

• C. have been made

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问题: 6. 二、阅读理解：根据文章内容，完成选择题（共50分）。
How to Adapt to Change in the Workplace
　　If there's one word that captures the essence of what is occurring in the world today, it's “change.” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive.
　　Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it?
　　Tips for dealing with change in the workplace.
　　●Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you.
　　●Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them!
　　●Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can.
　　●Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those.
　　●Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what news skills you need to acquire.
　　●Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust!
　　“You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world's most-sought-after leadership and personal success experts.

操作提示：通过题目后的下拉选项框选择正确答案。
1. Enterprises carry out downsizing, reorganizing and cutting costs in order to .
A. cut down on the number of workers
B. reshuffle the organization
C. survive
2. “No industry is exempt” means .
A. No industry is an exception
B. No industry is an example
C. Not every industry can be exempted
3. The following questions are often discussed among scholars EXCEPT .
A. How can bosses create favorable conditions for change
B. How can productivity be increased
C. What can workers do to get through change
4. How many suggestions does the author put forward?
A. 4
B. 5
C. 6
5. From the passage, we know that Robin Sharma is .
A. an expert on leadership, and personal success
B. a great leader
C. someone who likes to play the game of Hide and Seek

选项:

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问题: 1. — Sorry for being late. I should have called you earlier.
—__________. I've just arrived

国家开放大学答案选项:

• A. That's no trouble

• B. You are welcome

• C. That's all right

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问题: 2. — Terribly sorry to interrupt, but may I use your dictionary?
— Yes,______________.

选项:

• A. of course

• B. it doesn’t matter

• C. no hurry

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问题: 3. Their economy is export ______.

选项:

• A. oriented

• B. orientating

• C. orientation

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问题: 4. After days of investigation, the police were ____ reality.

选项:

• A. looking into

• B. approaching

• C. finding

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问题: 5. Compared ______ English, Chinese is generally believed to be more difficult to learn.

选项:

• A. wi渝粤搜题th

• B. from

• C. against

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问题: 6. 二、听力理解：听录音，判断正误（共50分）。
请听录音： unit7tl.mp3
操作提示：正确选“T”，错误选“F”。
1.Two different corporate cultures are discussed in the dialog.
2. Melinda's company also has a creative culture.
3. According to Jack, the important thing is to hire the right employees in the first place.
4. In a creative culture teamwork is not encouraged.
5. A creative culture is better than a collaborative culture.

选项:

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问题: 1. — ____________________________
—Actually I prefer working on my own.

选项:

• A. Could I use this dictionary?

• B. May I open the window to let in some fresh air?

• C. Do you prefer teamwork or working individually?

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问题: 2. — I'd like a wake-up call at 7:00 a.m., please!
— OK,________________ .

选项:

• A. You will certainly make it.

• B. I'll make sure you get one.

• C. just do what you like.

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问题: 3. ______ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.

选项:

• A. Therefore

• B. But

• C. Although

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问题: 4. We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.

选项:

• A. outstanding

• B. plain

• C. general

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问题: 5. When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again.

选项:

• A. complicated

• B. constant

• C. corporate

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问题: 6. 二、阅读理解：根据文章内容，判断正误（共50分）。
Vision and Execution: Two Sides of a Successful Strategy
　　A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value.
　　There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted.
　　The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership's latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation.
　　Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely.

操作提示：正确选T，错误选F。
1.The final goal of the strategic planning process is a strategic plan.
2. A strategic plan is valuable if it is executed.
3. There are four keys to successful implementation.
4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy.
5. Leadership's idea determines all.

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