福建开放大学管理英语4形成性考核答案

管理英语4

学校: 福建开放大学

问题: 1. — Is it possible for you to work out the plan tonight?
—__________

选渝粤题库项:

• A. I'll do that.

• B. I think so.

• C. I'd love to.

答案: 请关注公众号【渝粤搜题】查看答案

问题: 2. — This project is too big for me to finish on time.
—________________.

选项:

• A. Please do me a favor

• B. That is a daydream

• C. I'll give you a hand

答案: 请关注公众号【渝粤搜题】查看答案

问题: 3. The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.

选项:

• A. how to

• B. on what to

• C. on how to

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问题: 4. Even the best continually seek ways to ______ their skills.

选项:

• A. sharp

• B. sharpener

• C. sharpen

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问题: 5. Supervisors should ______ their employees in two-way communication so that understanding takes place.

选项:

• A. enable

• B. engage

• C. encourage

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问题: 6. 二、阅读理解：根据文章内容，判断正误（共50分）。
Who Killed Nokia?
　　Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didn't see the disruptive iPhone coming.
　　It has also been argued that it was none of the above. Nokia lost the smartphone battle because of divergent shared fears among the company's middle and top managers which led to company-wide inertia that left it powerless to respond to Apple's game.
　　Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth.
　　The fear that froze the company came from two places. First, the company's top managers had a terrifying reputation. Some members of Nokia's board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didn't want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets, which also impacted how they treated middle managers.
　　Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers' goals.
　　Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information. Thus, middle managers directly lied to top management.
　　Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments.
　　Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver. One middle manager told us that “you can get resources by promising something earlier, or promising a lot. It's sales work.”
　　While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokia's top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization.

操作提示：正确选T，错误选F。
1. Nokia lost the smartphone battle because its technology is not as good as that of Apple.
2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them.
3. Nokia's top managers were too moody to hear anything good but harsh.
4. Middle managers in Nokia delivered results more than they promised earlier.
5. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.

选项:国家开放大学答案

答案: 请关注公众号【渝粤搜题】查看答案

问题: 1. —____________________identify the problems that have been occurring?
—Well, as you know, the problems we had with Gary caused a lot of friction among the team.

选项:

• A. What would you

• B. Will you

• C. Are you able to

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问题: 2. — If you can't say what you've come to say at the meeting, what's the point?
—____________________,but I think you might need to change your approach somewhat.

选项:

• A. I am not sure

• B. I can see that

• C. I know that

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问题: 3. I think the primary ______factor is there's been so much absence lately.

选项:

• A. contributing

• B. causing

• C. affecting

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问题: 4. What you need to do is to keep things short and sweet, just the ______.

选项:

• A. questions

• B. topics

• C. highlights

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问题: 5. Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon.

选项:

• A. when

• B. that

• C. who

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问题: 6. 二、阅读理解：根据文章内容，判断正误（共50分）。
Habits of Highly Effective Communicators
　　It's no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders:
　　1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions don't align with your words, you are storing up trouble for the future.
　　2. Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible.
　　3. Find your own voice. Use language that's distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. People want real, people respect real, people follow real.
　　4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you care about them and their work.
　　5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.
操作提示：正确选T，错误选F。
1. Communication and leadership don't always go hand in hand.
2. The say-do gap happens when people misunderstand their leader's intention.
3. Using technical jargon makes a leader convincing.
4. Communicating sincerely is always the best.
5. Observation is as important as communication when you want to know what people really think.

选项:

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问题: 7. —How can you explain the latest situation?
—____________________,I know it is all my fault.

选项:

• A. Sorry

• B. Excuse me

• C. I'm afraid

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问题: 8. When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we're going to a dance.”

选项:

• A. was

• B. had

• C. have

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问题: 9. Every time I tried to say something, he would ______ to something else.

选项:

• A. move off

• B. move on

• C. move over

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问题: 10. Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.

选项:

• A. that

• B. those云南开放大学答案

• C. /

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问题: 11. 二、阅读理解：根据文章内容，完成选择题（共50分）。
Communication Failure
　　The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.
　　Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, we're going to advance.” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become -- “Send three and four-pence, we're going to a dance.” The reinforcements never arrived.
　　You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with.
　　In a business, there are three main types of communication failure. Each has its own indicative signs.
　　•The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing.
　　•The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all.
　　•The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.
操作提示：通过题目后的下拉选项框选择正确答案。
Confirming reception of the sent messages means .
A. the messages are sent to right receivers
B. the messages are correctly understood
C. the messages are correctly understood by right receivers
2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain?
A. Conceiving.
B. Sending.
C. Receiving.
3. What is Chinese whispers?
A. Who whispers in Chinese.
B. A game to pass message around in a whisper.
C. Chinese people who don't normally talk very loudly.
4. Allocative failure does NOT happen when .
A. the right information goes to the right place
B. a company gathers false information
C. the correct information is not received by the right department or person
5. According to the passage, which of the following cases does NOT belong to human failure?
A. Decreasing creativity across departments.
B. Inadequate communication between departments.
C. Increasing customer complaints.

选项:

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问题: 1. — What are your teammates like?
—_____________

选项:

• A. They are all warmhearted and helpful.

• B. They all like sports and games.

• C. They are all good friends.

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问题: 2. — Will you help me arrange a meeting with Mr. Brown, please?
—_____________

选项:

• A. No, no way.

• B. No, I can't.

• C. Sorry I can't. I have to finish my project right now.

答案: 请关注公众号【渝粤搜题】查看答案

问题: 3. I like to think ______. I am always the one finding new ways to a situation or challenge.

选项:

• A. inside of the box

• B. of the box

• C. outside of the box

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问题: 4. I have been very lucky to have had ______ managers during my career so far.

选项:

• A. terrific

• B. terrible

• C. terrifying

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问题: 5. The majority of these team challenges ______ anywhere.

选项:

• A. can deliver

• B. are delivered

• C. can be delivered

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问题: 6. 阅读理解：根据文章内容，判断正误（共50分）。
Tips for Team Building
　　When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work.
　　I'm not averse to retreats, planning sessions, seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day.
　　• Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem.
　　• Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own — the problem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on how they will deliver a product or service, or the steps required to get something done.
　　• Build fun and shared occasions into the organization's agenda — hold pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans.
　　• Use ice breakers and teamwork exercises at meetings — these help team members get to know each other, share details about each others lives, and have a laugh together.
　　• Celebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for company merchandise and gift certificates. The only thing limiting you is your imagination.
　　If you do the types of teamwork building listed above, you'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible — together.
操作提示：正确选T，错误选F。
1.Team building event is traditionally related to playing games at resort.
2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.
3. “Retreat” in the first paragraph means withdrawal of troops after a defeat.
4. Ice breaking motivates team members compete with each other.
5. A good teamwork culture enables individuals make more efforts together.

选项:

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问题: 1. —Can I get you a couple of tea?
—_________________________.

选项:

• A. That's very nice of you

• B. With pleasure

• C. You can, please

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问题: 2. — __________
— You might as well write a thanks-note.

选项:

• A. How do you like the rewards?

• B. What do you do with the rewards?

• C. Could you suggest some ways of the rewards?

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问题: 3. ______ the job, employers don't want to hire people who are difficult to get along with.

选项:

• A. Des渝粤教育pite of

• B. Regardless

• C. Regardless of

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问题: 4. Self-esteem needs might include the ______ from a workplace.

选项:

• A. rewards

• B. rewarded

• C. rewarded

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问题: 5. ______ clearly communicate with and actively listen to employees is essential to improve their performance.

选项:

• A. Be able to

• B. Being able

• C. Being able to

答案上海开放大学答案: 请关注公众号【渝粤搜题】查看答案

问题: 6. 二、听力理解：听录音，判断正误（共50分）。
请听录音： unit4tl.mp3
操作提示：正确选“T”，错误选“F”。
Human resources supported the proposal of giving the business intelligence a pay incentive every three months at the beginning.
2. Brad from human resources supports Scott's idea.
3. Carlotta is the manager of HRD.
4. Men and women in the business intelligence team who have been selected to get the prize will receive the same rewarding things.
5. The prize-winner cannot choose the prize that costs more than $500. 7. The prize-winner can only have material awards and no day off.

选项:

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问题: 1. — Do you know where I can repair my motorcar?
— ____________

选项:

• A. It's cheap to repair a motorcar.

• B. Around the street corner.

• C. You drive too fast to damage it.

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问题: 2. — Over-the-top? You mean…
— ___渝粤搜题_________

选项:

• A. Well, sometimes your co-workers feel that you are too loud.

• B. No, I don't.

• C. Thanks a lot.

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问题: 3. Linda walked at the head, ________ by her colleagues.

选项:

• A. followed

• B. following

• C. to follow

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问题: 4. Wendy suggests that we ________ tomorrow.

选项:

• A. shall go

• B. should go

• C. will go

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问题: 5. Please ask the solicitor what his ________ would be to take the case to court.

选项:

• www.yuyue-edu.cnA. fare

• B. fee

• C. salary

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问题: 6. 二、阅读理解：根据文章内容，完成选择题（共50分）。
How to Handle a Bad Performance Review
　　Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions:
　　Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review.
　　What to Do When Receiving a Bad Performance Review
　　It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree.
　　What to Do After Receiving a Bad Performance Review
　　Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions.
　　Ways to Improve a Bad Performance Review
　　A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time.
操作提示：通过题目后的下拉选项框选择正确答案。
1. What should you do when you are given a bad performance review?
A. Argue with your boss.
B. Make immediate remarks.
C. Stay calm and listen carefully.
2. What should you do after you are given a bad performance review?
A. Quit your job immediately.
B. Insist on making comments.
C. Learn from the review.
3. What should you do if you do not agree with the bad performance review?
A. Tell the boss directly that you do not agree with the review.
B. Make a written statement on your own behalf if it is allowed.
C. Do not express your different understanding in a written statement.
4. How do you improve a bad performance review?
A. Understand the established performance standards.
B. Learn more about what the employee wants or expects.
C. Learn what the person who gives the review may think.
5. Why should we understand the cause of a bad performance review?
A. Because it helps the employee to get promoted immediately.
B. Because it encourages and motivates the worker to do better.
C. Because it prevents the employee from professional growth.

选项:

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问题: 7. — I think I have made a great mistake.
— ____________

选项:

• A. I don't think so. You really made an error.

• B. I don't think so. It's really terrible.

• C. I don't think so. It's not your fault.

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问题: 8. At a rough ________, we will take another four weeks to finish this plan.

选项:

• A. estimate

• B. value

• C. account

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问题: 9. A child's character is greatly influenced by his home ________.

选项:

• A. case

• B. environment

• C. situation

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问题: 10. 二、阅读理解：根据文章内容，判断正误（共50分）。
Performance Management and Performance Appraisal
　　Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system.
　　Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by:
　　●identifying the critical positions
　　●determining the most important competencies for those positions
　　●providing the education, training and feedback required by employees
　　●holding each person accountable for their results
　　The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations.
　　To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review.

操作提示：正确选T，错误选F。
Performance management is a very important part of any quality human resource system.
2. The aim of performance management is to punish the unqualified employees.
3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example.
4. Every enterprise can expect high performance from each employee.
5. “Performance management” is also called “performance appraisal”.

选项:

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问题: 1. — If you don't believe in yourself, no one else will.
— _____. Confidence is really important.

选项:

• A. That's not the point

• B. I don't think so

• C. I couldn't agree more

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问题: 2. — Which of these hats do you want?
— _______ . Either will do.

选项:

• A. I don't mind

• B. No problem

• C. Go ahead

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问题: 3. By the end of the year, the sales plan for the next year______.

选项:

• A. will be made

• B. will have been made

• C. have been made

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问题: 4. _____the deepening of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector.

选项:

• A. With

• B. As well as

• C. For the sake of

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问题: 5. To build the reservoir（水库）， thousands of people have to be_______ .

选项:

• A. relocated

• B. repeated

• C. reopened

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问题: 6. 二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
　　On May 27, 1995, our life was suddenly changed. It happened a few minutes past three, when my husband, Chris, fell from his horse as it jumped over a fence. Chris was paralyzed (瘫痪) from the chest down, to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought.
　　Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that something could happen in a disaster. All over the world people cared for Chris so much that letters and postcards poured in every day. By the end of the third week in a medical center in Virginia, about 35,000 pieces of had been received and sorted. As , we opened letter after letter. They gave us comfort and became a source of strength for us. We use them to encourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh, or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and . These letters, we realized, had to be shared. And so here we offer one of them to you.

选项:

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问题: 1. — Have you already paid? What's my share of the bill？
— _________. It wasn't very much.

选项:

• A. It's my share

• B. None of your business

• C. Don't worry about it

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问题: 2. — The trip ought not to take more than an hour.
— ____________ . It is at least two hours.

选项:

• A. I guess so

• B. You must be joking

• C. It depends

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问题: 3. Their economy is export ______.

选项:

• A. oriented

• B. orientating

• C. orientation

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问题: 4. An agreement was reached on the _____ of mutual respect and mutual interest.

北京开放大学答案选项:

• A. basic

• B. base

• C. basis

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问题: 5. All the _____ guests are seated in the front row.

选项:

• A. distinguishing

• B. extinguishing

• C. distinguished

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问题: 6. 二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
　　What is museum? A museum is a good place to keep old and beautiful things. A museum may be a place to learn about science. A museum can be a place art of Indians or animals. What is inside a museum? Some museums have old cars and airplanes. Many museums have pictures and statues （雕像）. Others have rocks and old bones. One museum even has coal mine inside! Many cities have museums. Some very small have museums, too. Indianapolis has a museum. Children do not have to pay to get in. Children go to the museum often. They like to look at the dinosaur bones. They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday, Indianapolis children can talks about animals and trees. They see movies.

选项:

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问题: 1. —It's about a successful businessman's management experience, isn't it?
— ____________

选项:

• A. My pleasure!

• B. That's right!

• C. It's up to you!

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问题: 2. — ____________________________
—Actually I prefer working on my own.

选项:

• A. Could I use this dictionary?

• B. May I open the window to let in some fresh air?

• C. Do you prefer teamwork or working individually?

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问题: 3. please ______ your hand if you have any question at all.

选项:

• A. raise

• B. rise

• C. arise

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问题: 4. How do we expect to compete with a company that has such a huge
______ and huge resources?

选项:

• A. recommendation

• B. reduction

• C. reputation

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问题: 5. He will write to me as soon as he ______ home.

选项:

• A. will have returned

• B. returns

• C. will return

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问题: 6. 二、阅读理解：根据文章内容，完成选择题（共50分）。
How Do You Create a Culture of Innovation?
　　Have you noticed the courage buried in the word encourage? To create a culture in which innovation flourishes takes courage. Determined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewarded. Here are three ways to do that.
　　Put innovation at the heart of strategy, and persist it in every message. Think of innovation strategy as a pyramid: big bets at the top, a few projects in development in the middle, and a broad base of continuous improvements, lasting contributions, and early-stage new ideas at the bottom.
　　Define jobs around innovation. Make it a job prerequisite. Consider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosing. Now many high-tech companies know that they can’t get the best talent without providing this kind of flexibility. And some of those self-selected, self-organized projects might even result in a blockbuster product or line of business. For 3M, it was the Post-it note.
　　Recognize innovation in every part of the company. To build a culture of creativity and innovation, Gillette developed an innovation fair in which every unit could show off its most promising new concepts. It shows that everyone has a role to play in a culture of innovation.
　　To go from idea to successful innovation requires a great deal of support and collaboration. When people are surrounded by constant communication and encouragement, they can find the courage to try, fail, redo, and try again.

操作提示：通过题目后的下拉选项框选择正确答案。
1. What is necessary in creating innovation culture?
A.communication
B.courage
C.immitation
2. How does 3M create its innovation culture?
A. Put innovation at the heart of strategy, and persist it in every message.
B. define jobs around innovation.
C. Recognize innovation in every part of the company.
3. The word prerequisite in “Make it a job prerequisite” means .
A. required as a prior condition
B. going after
C. prior to request
4. How does Gillette create its innovation culture?
A. Put innovation at the heart of strategy, and persist it in every message.
B. define jobs around innovation.
C. Recognize innovation in every part of the company.
5. The formation from idea to innovation needs .
A. discussion and revise
B. failure and courage
C. support and cooperation

选项:

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