河南开放大学商务英语4考核作业参考原题试题

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本文由【大象答案】微信公众号提供，禁止复制盗取，违者必究

商务英语4

学校: 河南开放大学

问题 1: 1. —__________________?
— I expect to depart for Frankfurt on Sunday, September 1

选项:

• A. How would you like to go

• B. Where shall I make hotel reservation

• C. When do you plan to leave

答案: When do you plan to leave

问题 2: 2. —Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month.
—__________________You've been itching to go on a business trip for months.

选项:

• A. I am sorry to hear that.

• B. Great! You must be happy.

• C. So what?

答案: Great! You must be happy.

问题 3: 3. Please ____________ an open return flight from Barcelona to Frankfurt.

选项:

• A. paper

• B. text

• C. book

答案: book

问题 4: 4. Many of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller's ____________.

选项:

• A. checks

• B. cash

• C. credit cards

答案: checks

问题 5: 5. You can download and print off the ____________ online.

选项:

• A. from

• B. form

• C. formal

答案: form

问题 6: 6. 完形填空：选择正确答案，补全文章（每题10分）。
How to Schedule Your Visa Appointment
　　Payment can be made with a UnionPay debit card or in cash. You can directly through the website, the Call Center, or at a Citic bank ATM. If paying at a Citic bank branch, you can pay with a UnionPay or with cash. If you prefer to pay in cash, the appointment website will produce a bank deposit slip on the type of appointment for which you have registered; the deposit slip will indicate how much you must pay. You must print this bank , log off the appointment site, proceed to a local Citic bank branch, present the bank deposit slip, pay the requested amount, obtain an original bank receipt for the transaction, log back into the , and enter the bank receipt confirmation number into the requested field.

选项:

答案: pay

问题 7: 1. — The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?
— _________________.

选项:

• A. Well, I wonder whether the recent layoffs are affecting the quality of our customer service

• B. What do you think? But I have no idea

• C. That's the client's own problem, I guess

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问题 8: 2. — How do you calculate the fee if we ask you to move the office furniture?
— _________________.

选项:

• A. We can give you a 10% discount

• B. Sorry, we are not available these days

• C. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move

答案: 请关注公众号【大象答案】查看答案

问题 9: 3. The American idea of customer service is _________ each customer the center of attention.

选项:

• A. made

• B. to make

• C. make

答案: 请关注公众号【大象答案】查看答案

问题 10: 4. _________ the situation may be, make sure that you don't leave your customer with an unanswered question.

选项:

• A. Whatever

• B. Whenever

• C. However

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问题 11: 5. If things have _________ , the person you're talking to will want to know the reasons.

选项:

• A. got up

• B. gone wrong

• C. turned down

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问题 12: 6. 翻译：为句子选择正确的翻译（每题10分）。
The American idea of custom service is to make each customer the center of attention.
A. 美式客服理念认为每位客户都是关注的焦点。
B. 美国的客户都有以自己为中心的想法。
C. 美国的客户服务人员都有以客户为中心的想法。
2. Many products come with a money-back guarantee.
A. 许多产品都要先付款得以保障。
B. 许多产品都有退款承诺。
C. 许多产品都要退款。
3. Make sure to look your customers in the eye.
A.确保要把顾客像眼睛一样珍视。
B.确保把顾客看在眼睛里。
C.确保要直视顾客的眼睛。
4. Always look for ways to go above and beyond the expectations of your customers.
A. 一定要想方设法，超越顾客的期望。
B. 一定要寻求在顾客期待之外的想法。
C. 总是要寻找达到顾客期望的方法。
5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment.
A. 最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。
B. 最糟糕的事情是到了最后一刻还没有装船。
C. 最糟糕的事情是在装船前的最后一刻，你有所发现。

选项:

答案: 请关注公众号【大象答案】查看答案

问题 13: 1. —Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.
—____________. I'll call you tomorrow.

选项:

• A. Sorry, it's not clear

• B. That sounds all right

• C. Sorry, we didn't discuss about that

答案: 请关注公众号【大象答案】查看答案

问题 14: 2. —Hello, this is Lucas Bowen. I'd like to order some machines.
—___________. When do you need them?

选项:

• A. Sorry, I am busy

• B. No problem

• C. No, you can do it online

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问题 15: 3. ______ has good reputation will sooner or later be successful in his business.

选项:

• A. Whatever

• B. Whoever

• C. Whichever

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问题 16: 4. To attract investors, the government has _____ its tax and labor laws.

选项:

• A. adapted

• B. applied

• C. adjusted

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问题 17: 5. At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.

选项:

• A. who

• B. what

• C. that

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问题 18: 6. 翻译：为句子选择正确的翻译（每题10分）。
By understanding how non-verbal communication works, a negotiator must be able to understand the information the other participants are giving out non-verbally.
A．通过理解非语言性交际如何起作用，谈判者一定能够理解其他参与者透露的非语言性信息。
B．要理解非语言性交际如何运行，谈判者必须理解其他参与者给出的非语言性信息。
C. 通过理解非语言性交际是如何工作的，谈判者必需能够理解其他参与者非语言性地给出的信息。
2. Look the person in the eye with honesty and respect.
A．用诚实和尊敬看待这个人。
B．诚实而尊敬地注视这个人。
C．诚实并尊敬地用眼看这个人。
3. If possible, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room.
A. 如果有可能，可以帮助谈判双方花时间一起在谈判室以外的舒适氛围中。
B. 如果有可能，让谈判双方花时间一起处于谈判室以外的舒适氛围，可能会有帮助的。
C. 如果有可能，谈判双方花时间一起在谈判室以外的舒适的环境中，肯定会有帮助的。
4. This is because whoever controls the start of the negotiations tends to control where they end.
A．这是因为无论哪一方掌控了谈判的开始，往往都会将谈判导致结束。
B．这是因为无论谁曾经掌握了谈判的开始，趋势都会主导谈判的地点。
C．这是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结果。
5. The negotiation table can be loaded with agendas, egos and emotions.
A．谈判桌承载着议事日程，自我意识和各种情绪。
B．谈判桌负荷着议事日程，自尊心和不同情绪。
C．谈判桌充满了议事日程，自我意识和情感。

选项:

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