2024秋最新国家开放大学国开电大机考期末汽车专业英语（本）4机考期末试卷参考试题

汽车专业英语（本）04

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一 、判断题

1. The best customer service comes from a company mindset that the customer is not always right, and that the business will not do everything possible to develop a positive experience for the customer.

A. √

B. ×

答案：B
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2. Once a customer has purchased a vehicle the responsibility of selling and promoting accessories is then transferred to the sale departments.

A. √

B. ×

答案：B
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3. Whether or not you file a claim depends on many factors.

A. √

B. ×

答案：A
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4. Your deductible is the amount of money that you are responsible for paying when damages occur as the result of an accident.

A. √

B. ×

答案：A
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5. At the turbocharger, the clean air is compressed by the turbine compressor impeller.

A. √

B. ×

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6. There are two main types of steering systems used on vehicles today: rack and pinion and parallelogram. They have the same strengths and weaknesses.

A. √

B. ×

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7. The torque converter comprises an impeller, a stator, a turbine and a torsional vibration damper.

A. √

B. ×

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8. Millennials may do a lot of their shopping online, but they still want to visit a dealership.

A. √

B. ×

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9. Change in the customer buying behavior has acted as a catalyst in the progress of automotive aftermarket.

A. √

B. ×

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10. Replace brake fluid at the specified intervals to prevent increased stopping distance.

A. √

B. ×

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11. Performing a repair without addressing the root cause may allow for recurrence of the fault.

A. √

B. ×

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12. The battery is the energy store that accompanies the EV vehicle on its journey.

A. √

B. ×

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13. Battery electric vehicles only have an electric motor and battery, deriving all their power from plugging in.

A. √

B. ×

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14. Internal combustion engine vehicles use electricity stored in a battery pack to power an electric motor and turn the wheels.

A. √

B. ×

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15. Using a used auto value calculator can be a simple, yet rewarding process.

A. √

B. ×

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16. Buying a used car is a great way to save money.

A. √

B. ×

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二 、单选题

1. Each ignition coil contains a primary and a secondary ____________.

A. door

B. winding

C. assemble

D. process

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2. When petrol or diesel fuel (hydrocarbons) is burnt in the presence of oxygen, with a form of ignition, heat is produced and the pressure in the combustion chamber __________.

A. cancel

B. car hire

C. increases

D. assembled

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3. A ____________ provides an electrical supply on demand to power the vehicle’s electrical systems.

A. cut

B. valve

C. sensor

D. battery

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4. One rating is ______ on a car fitted only with safety equipment which is standard on every variant in the model range throughout EU.

A. say

B. based

C. boost

D. quick

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5. Top-dollar appraised values are only given to vehicles in what condition?

A. bad

B. excellent

C. average

D. process

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6. The additional safety equipment included in a safety pack will _______ the car’s safety rating and, therefore, the second star rating demonstrates the safety level that the car can achieve if this additional equipment is included.

A. smell

B. big

C. boost

D. quick

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7. Telematics systems traditionally allow drivers to access _________ while they’re in the car.

A. services

B. parking lot

C. charge

D. lock

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8. The amount of pollution produced __________ on how the electricity is made.

A. install

B. see

C. open

D. depends

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9. What type of services are the core telematics features found on all telematics systems?

A. vehicle-collision notification and emergency services

B. convenience

C. hands-free calling

D. smartphone apps

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10. _______ on your driving habits, you might qualify for a reduced premium.

A. Driving

B. Depending

C. Stable

D. What

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11. What is the Chinese meaning of “Property damage liability”?

A. 人身伤害保护险

B. 财产损毁责任险

C. 第三方责任险

D. 乘客险

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12. If the loss was someone else’s fault, and they do carry insurance, ______ your claim with his/her insurance company.

A. com

B. file

C. incident

D. coverage

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13. You should have an objective third-party browse your site. Which of the following is not the reason for this?

A. You know your business; others do not.

B. Have someone navigate your site so you can see it through their eyes.

C. If you can see your site the way your customer does, your site will be more effective.

D. You wish to submit a claim.

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14. What does C2B stand for?

A. Business-to-Business

B. Business-to-Consumer

C. Consumer-to-Consumer

D. Consumer-to-Business

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15. Technical data and workshop literature is ____________ when assessing major engine components.

A. useless

B. nothing

C. assemble

D. essential

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16. Under normal driving conditions, transfer case fluid _______________ maintenance unless there is a fluid leak or unusual noise.

A. see

B. require

C. provides

D. does not require

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17. While installing both connecting rod bearings and main bearings, ________ proper oil clearance.

A. removal

B. an

C. assemble

D. check for

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18. A successful handover is essential in ensuring a satisfied ________.

A. salesman

B. boss

C. customer

D. cars

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19. Customers need to be sure that the vehicle _______ their needs and expectations.

A. install

B. critical

C. matches

D. process

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20. During the making the offer stage customer concerns are ____________ on whether they can afford what they want, whether they are receiving good value and whether they have been offered the best deal.

A. could

B. removal

C. assembled

D. focused

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三 、多选题

1. Please explain the meaning of "customer" in Chinese.

A. 顾客

B. 主顾

C. 客户

D. 机修工

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2. Please explain the meaning of "operator" in Chinese.

A. 经营者

B. 操作员

C. 话务员

D. 接线员

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3. Please explain the meaning of "value" in Chinese.

A. 值

B. 价值

C. 价格

D. 重要性

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4. Please explain the meaning of "powertrain" in Chinese.

A. 发动机

B. 动力总成系统

C. 底架

D. 动力传动系统

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5. Please explain the meaning of "waxing" in Chinese.

A. 上蜡

B. 打蜡

C. 排气

D. 喷漆

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6. Please explain the meaning of "accident" in Chinese.

A. 事故

B. 意外

C. 意外事件

D. 机遇

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7. Please explain the meaning of "millennials" in Chinese.

A. 千禧世代

B. 意外

C. 千禧之子

D. 千禧一代

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8. Please explain the meaning of "Big Data" in Chinese.

A. 大数据

B. 物联网

C. 海量资料

D. 海量数据

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四 、简答题

1. Please translate the following English sentence into Chinese: A used-car appraisal establishes the specific trade-in value of a vehicle, and it is usually determined subjectively by auto dealerships according to a number of factors.

A. 二手车评估用于确定其里程数、状况、发生损坏的程度。

B. 二手车评估与该特定资产的市场价值不同。

C. 二手车评估用于确定车辆的具体置换价格，通常由汽车经销商根据多种因素主观地进行。

D. 二手车评估通常会提供一个批发置换价格，因为他们希望翻新车辆。

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2. Please translate the following English sentence into Chinese: Share success stories with other customers.

A. 让客户可以通过网站提供反馈。

B. 与其他客户分享失败案例。

C. 与其他客户分享成功案例。

D. 与所有客户分享成功案例。

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3. Please translate the following English sentence into Chinese: They expect that we will take the time to get to know them and respond to their individual requirements.

A. 如果他们是常客，则他们希望在这一方面得到认可和确认。

B. 我们要化繁为简，而且尊重客户的时间。

C. 他们希望我们花时间来了解他们，并响应他们的个人要求。

D. 当客户需要我们时，我们可随时提供帮助。

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4. Please translate the following English sentence into Chinese: Locating a problem when it is small often prevents other problems from developing.

A. 当故障微小时，找到它通常会阻止其发展为其他故障。

B. 当故障微小时，不用去管它。

C. 当故障微小时，找到它通常也不会阻止其发展为其他故障。

D. 当故障微小时，一般都没有解决办法。

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5. Please translate the following English sentence into Chinese: Ring gear 1 drives the planetary gears which rotate around sun-wheel 1.

A. 行星齿轮驱动齿圈1，而行星齿轮围绕太阳齿轮1转动。

B. 行星齿轮驱动齿圈1，而太阳齿轮1围绕行星齿轮转动。

C. 齿圈1驱动太阳齿轮，而太阳齿轮围绕行星齿轮1转动。

D. 齿圈1驱动行星齿轮，而行星齿轮围绕太阳齿轮1转动。

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