题库试卷

百年教育职业培训中心广东国家开放大学2020秋（2021年1月）3923汽车维修企业管理复习参考题

来源：百年教育职业培训中心　更新时间：2022-09-01 04:29:57

报名本机构合作学校，赠送复习资料，复习课程，确保录取。并且可以申请学校奖学金500元～1500元不等！答案：微信搜索【渝粤教育】公众号试卷代号：3938国家开放大学2020年秋季学期期末统一考试管理英

报名本机构合作学校，赠送复习资料，复习课程，确保录取。并且可以申请学校奖学金500元～1500元不等！

答案：微信搜索【渝粤教育】公众号

试卷代号：3938

国家开放大学2020年秋季学期期末统一考试

管理英语2试题

2021年1月

注意事项

一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带出考场。监考人收完考卷和答题纸后才可离开考场。

二、仔细读懂题目的说明，并按题目要求答题。答案一定要写在答题纸的指定位置上，写在试卷上的答案无效。

三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。

四、考试时间为60分钟。

一、交际用语（共计10分，每小题2分）

1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。

1.-Would you mind filling the questionnaire for me?

-_________

A.No problem. B.Sorry,l can't go there.

C.I really appreciate that.

2.- Can you stay here longer?

-_________, but I have to be back tomorrow.

A.I,d love to

B.No, thank you

C.I-m afraid not

3.- Our company is doing a customer service questionnaire.May I take you a moment?

-_________

A.It doesn,t matter.

B.By all means.

C.I have no idea

4.- I am sorry.Now what were we talking about?

-_________

A.Never mind.

B.That,s OK.

C.You were saying that you used to be a teacher.

5.-Hello, is that service center? The elevator of our apartment doesn't work.

-_________

A.Oh, I don't know what's wrong with it.

B.Sorry, 1'11 have it checked out at once.

C.OK, I see Thank you.

二、词汇与结构（共计30分，每小题2分）

6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

6. Let's_______our plan.

A.start B.started

C.starting

7.I didn't do_______last week.

A.nothing B.something

C.anything

8. According to their feedback sheets, the participants are all_______with the training.

A.satisfied B.satisfying

C.satisfactory

9. The Jiahe Community Service Center is about to_______service for residents.

A.provided B.provide

C.providing

lO.I'd like to_______that the staff member who served me didn't really seem to know what he was doing.

A.point out B.point at

C.point in

11.I have coffee_______breakfast time.

A.at B.in

C.on

12. Hiring the right employee_______you_______a thousand times over in high employee morale

A.pays…off B.take…off

C.pays…back

13.Are you familiar_______the saying, "it's not what you know, but who you know"? In event planning, networking is key !

A.with B.to

C. in

14.We should take the degree_______account when we recruit a new secretary.

A.with B.into

C.of

15. The candidate should dress in a manner that is appropriate to the position_______

he is applying.

A.for which B.which

C.that

16.Participants have_______the Productivity Analysis Worksheet.

A.completing B.been completed

C.completed

17.Under no circumstance_______to tell lies to the public.

A.the companies are allowed B .are the companies allowed

C.the companies will allow

18.We_______it very much that you've come to give us a timely ride.Otherwise v

would miss the train.

A.appreciate B.expect

C.promise

19.We feel_______with the inconvenience the service center brought us.

A .disappointed B. worried

C.surprised

20. I would rather_______two weeks earlier.

A.you should come here B.you came here

C.you had come here

三、阅读理解（共计40分，每小题4分）

21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案.并将答案序号写在答题纸上。

Passagel

The houses we live in are very important.They keep us from being cold in the winter and hot in the summer.In the winter they keep out the snow.They also keep out the wind.Even if it is blowing outside, we are nice and warm inside.In the summer houses keep thehot sun from us.When it rains, they keep us from getting wet.

Houses are also places where we can feel safe.People can't get at us or our things.Houses give us a place to be together with our families and friends.Mothers and fathers care for their children there.The children play there.The family eat and sleep under the sameroof.

Houses are different in many ways.They are made of different things.Some houses are made of wood.Some are made of stonE.Sometimes more than one thing is used to make ahouse.

Houses come in different sizes.Some houses have only one room.Some houses have

more than one room.Big apartment houses found in cities have a great many rooms.They

hold many families.The rooms in which each family lives are called an apartment

Houses are different in the ways they are built.Houses in hot countries can be lightly built.In places it rains much of the time.houses must keep out the water.

21.Which of the following is NOT mentioned in the passage?

A.People feel safe in house.

B.Families and friends live in the same house.

C.Children often play in house.

22. According to the passage, the house can keep out________.

A.the wind B.the snow

C.the wind and the snow

23.Houses are_______in srzes and many ways.

A.beautiful B.the same

C.different

24.Which of the following is probably NOT the thing used to build houses?

A.steel B.cotton

C.stone

25. From the passage we can infer that people_______.

A.in hot places like to live the lightly-built houses to get heat

B.in the cold places like to live in the strong houses to keep safe

C.in some places whue it rains much of the time Like to live in house which can keep

26-30题 :请根据短文内容判断给出的语否正确 ,正确的写 "T" ,错误的写 "F" ,并将答案写在答题纸上。

Passage 2

Feedback from your customers is very important The more information you have from them, the more competitive you will be in your field.The following techniques will help you know what the customers think of your business.

Ask your customers directly and cater to their wishes.This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.

Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways for getting feedback.For example, you can act as one of the customers in a wheelchair, and see how you're treated.

Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.

Use questionnaires and surveys.This is one of the most well-established feedback techniques.When well-conducted, they usually work well.

Encourage your front-line staff to build strong relationships with customers.Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources.Their communication with the customers will become important information for improving customer care.

You may deliver the best service in the worlcL But if it is not what people want. you' re wasting your time Implement one, two, three or all of the above techniques, and your service and product will improve overnight.

26.Hotel customers and hotel staff think the same about breakfast.

27. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.

28.It's not necessuy to know about the customers' needs and preferences.

29.Questionnaires are useful in getting feedback from customers.

30.Front-Iine staff have nothing to do with improving customer service.

四、翻译（共计20分，每小题4分）

31-35：请从以下A、B、C三个选项中选出最佳翻译，并将答案序号写在答题纸上。

31.On the last day of the old year, there is a family dinneb.

A.在老年人的最后日子，通常有一顿家庭餐。

B.在即将过去的一年的最后一天，会有一次家庭聚餐。

C.在过去的日子里，经常有家庭聚餐。

32.Will you be involved in opening the new office?