正确答案：微信搜索【渝粤教育】公众号
一、选择填空题（每题10分，共5题）
1.—Thanks for inviting me, John, but I've already made other plans.
— _________. Maybe another time.
单选题 (10 分) 10分
A.I hope you enjoy it
B.That's good
C.Oh! I'm sorry to hear that
2.— I had a really good weekend at the seaside.
—____________.
单选题 (10 分) 10分
A.Oh, that's very nice of you
B.Oh, I'm glad to hear that
C.It's a pleasure
3.We didn't understand how difficult it was to ____ such a breakfast.
单选题 (10 分) 10分
A.district
B.distribute
C.distract
4.The instruction describes completely the ____ and its safety basis.
单选题 (10 分) 10分
A.faculty
B.facilitate
C.facility
5.It should ____ that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it.
单选题 (10 分) 10分
A.recognize
B.be recognizing
C.be recognized
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6.阅读理解：根据上下文，补全对话内容（每题10分）。
操作提示：通过下拉选项框，选择答案。
A. it doesn't sound too complicated
B. Then what about the qualifications of a franchisee
C. Sure, what do you want to know
D. Thank you very much for all the information
E. could you tell me how long a franchise contract will last
Ada wants to do franchise business and turns to Bill for some information about franchise business.Ada: Hi, Bill. I am really interested in franchising opportunities. Would you be able to give me some advice?
Bill: 1 ?
Ada: Ok, first, what are the qualifications that a franchisor should have?
Bill: Generally speaking, a franchisor should be a well-developed company with business resources such as a trademark, trade name and business model.
Ada: 2 ?
Bill: A franchisee should have the necessary funds, work goals and employees, etc.
Ada: Yes, 3 . Would you please tell me something about the franchise fees?
Bill: Ok. The fees for the franchise are an initial fee and a usage fee.Ada: Now, 4 ?
Bill: In general, it is no less than three years. Then both the franchisor and the franchisee may talk about the conditions, and see whether the contact needs to be rewritten.
Ada: 5 .Bill: My pleasure.
一、选择填空题（每题10分，共5题）
1.—Hello, this is Lucas Bowen. I'd like to order some machines. —___________. When do you need them?
单选题 (10 分) 10分
A.Sorry, I am busy
B.No problem
C.No, you can do it online
2.— Could you be so kind as to turn down that rock "n" roll? I'm preparing for tomorrow's meeting report.— ______________.
单选题 (10 分) 10分
A.It's none of you business
B.No, I don't think so
C.Sure. Sorry to disturb you
3.At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.
单选题 (10 分) 10分
A.who
B.what
C.that
4.To attract investors, the government has _____ its tax and labor laws.
单选题 (10 分) 10分
A.adapted
B.
applied
C.adjusted
5.When the rest of the room ______ emotional, stay cool and use logic to negotiate and close.
单选题 (10 分) 10分
A.get
B.gets
C.got
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6.翻译：为句子选择正确的翻译（每题10分）。
By understanding how non-verbal communication works, a negotiator must be able to understand the information the other participants are giving out non-verbally. 1
A．通过理解非语言性交际如何起作用，谈判者一定能够理解其他参与者透露的非语言性信息。
B．要理解非语言性交际如何运行，谈判者必须理解其他参与者给出的非语言性信息。
C. 通过理解非语言性交际是如何工作的，谈判者必需能够理解其他参与者非语言性地给出的信息。
2. Look the person in the eye with honesty and respect. 2
A．用诚实和尊敬看待这个人。
B．诚实而尊敬地注视这个人。
C．诚实并尊敬地用眼看这个人。
3. If possible, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. 3
A. 如果有可能，可以帮助谈判双方花时间一起在谈判室以外的舒适氛围中。
B. 如果有可能，让谈判双方花时间一起处于谈判室以外的舒适氛围，可能会有帮助的。
C. 如果有可能，谈判双方花时间一起在谈判室以外的舒适的环境中，肯定会有帮助的。
4. This is because whoever controls the start of the negotiations tends to control where they end. 4
A．这是因为无论哪一方掌控了谈判的开始，往往都会将谈判导致结束。
B．这是因为无论谁曾经掌握了谈判的开始，趋势都会主导谈判的地点。
C．这是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结果。
5. The negotiation table can be loaded with agendas, egos and emotions. 5
A．谈判桌承载着议事日程，自我意识和各种情绪。
B．谈判桌负荷着议事日程，自尊心和不同情绪。
C．谈判桌充满了议事日程，自我意识和情感。
正确答案：微信搜索【渝粤教育】公众号
一、选择填空题（每题10分，共5题）
1.— How do you calculate the fee if we ask you to move the office furniture?
— _________________.
单选题 (10 分) 10分
A.We can give you a 10% discount
B.Sorry, we are not available these days
C.The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move
2.— Hello, is that Sail Moving Company?
— _________________?
单选题 (10 分) 10分
A.Yes, this is Jack speaking. Thanks for calling. What can we do for you
B.Yes, I'm Jack. Thanks for calling. What can we do for you
C.Yes, speaking. What can I do for you
3.Looking your customers in the eye shows that we are listening to them and hearing _________ .
单选题 (10 分) 10分
A.why are they saying
B.how are they saying
C.what they are saying
4.The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .
单选题 (10 分) 10分
A.compensation
B.repay
C.refund
5.If any of the articles are damaged during move, you may make a _________ for compensation with our company.
单选题 (10 分) 10分
A.request
B.demand
C.claim
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6.阅读理解：根据文章内容，把每一段和其所谈论的话题相匹配（每题10分）。
Customer Service
The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special. 1
2. When customers get to a store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually don’t have to ask how much items cost, since prices are clearly marked. 2
3. When customers are ready to checkout, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the line ups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers
receive a smile and a warm "thank you and have a nice day" from the clerk. 3
4. In America, customer service continues long after the sale. Many products come with a money-back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the motto, "Your satisfaction is guaranteed". So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund. 4
5. Customer service in America grows out of the belief that "the customer is always right". If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are high. 5
完形填空题 (50 分) 50 分
(1)
A. satisfaction guaranteed
B. the American idea of customer service
C. customer loyalty
D. honored guest
E. checkout service
(2)
A. satisfaction guaranteed
B. the American idea of customer service
C. customer loyalty
D. honored guest
E. checkout service
(3)
A. satisfaction guaranteed
B. the American idea of customer service
C. customer loyalty
D. honored guest
E. checkout service
(4)
A. satisfaction guaranteed
B. the American idea of customer service
C. customer loyalty
D. honored guest
E. checkout service
(5)
A. satisfaction guaranteed
B. the American idea of customer service
C. customer loyalty
D. honored guest
E. checkout service
正确答案：微信搜索【渝粤教育】公众号
一、选择填空题（每题10分，共5题）
1.—__________________?
— Yes, business class.
单选题 (10 分) 10分
AWill you fly business class
BWhen do you plan to leave
CWhere shall I make hotel reservation
2.—__________________?
— Sure, no problem. First, go see Cindy and tell her where you're going and when.
单选题 (10 分) 10分
AWill the company reimburse everything
BWill I use the card for everything
CCan you fill me in
3.Traveller's checks are generally ____________ small face value.
单选题 (10 分) 10分
Aat
Bon
Cof
4.____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.
单选题 (10 分) 10分
A For
BOn
CIn
5.If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.
单选题 (10 分) 10分
Ato visit
Bvisiting
C
visited
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6翻译：为句子选择正确的翻译（每题10分）。
Can you fill me in? 1
A. 你能替代我一下吗？
B. 你能为我填写吗？
C. 你能向我详细介绍一下吗？
2. Not all restaurants accept the card. 2
A. 所有酒店都不接受此卡。
B. 并非所有酒店都接受此卡。
C. 所有酒店接受的不是此卡。
3. We used to have cash advances. 3
A. 我们以前是预支现金。
B. 我们使用已有的现金。
C. 我们习惯了预支现金。
4. Let me know how you like living out of a suitcase. 4
A. 到时候告诉我没有旅行包你是怎么活下来的。
B. 到时候告诉我你是怎么带着旅行包生活的。
C. 到时候告诉我你怎么那么喜欢带着旅行包生活。
5. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller’s checks. 5
A. 对发行机构来说，发行旅行支票提供融资便利是有利可图的。
B. 对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。
C. 对发行机构来说，征集资金，发行旅行支票，融资等，都是有利可图的。
一、选择填空题（每题10分，共5题）
1.—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month.
—__________________You've been itching to go on a business trip for months.
单选题 (10 分) 10分
A.I am sorry to hear that.
B.Great! You must be happy.
C.So what?
2.—__________________?
— I expect to depart for Frankfurt on Sunday, September 1st, any time after 13:00 pm.
单选题 (10 分) 10分
A.How would you like to go
B.Where shall I make hotel reservation
C.When do you plan to leave
3.Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.
单选题 (10 分) 10分
A.buy
B.buying
C.to buy
4.If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.
单选题 (10 分) 10分
A.to visit
B.visiting
C.visited
5.The processing time ____________ per embassy.
单选题 (10 分) 10分
A.various
B.variety
C.varies
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6.阅读理解：根据文章内容，完成选择题（每题10分）。
Schengen Visa Application Steps
Identify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application.
● If you are intending to visit just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.
● If you are intending to visit two or more Schengen countries, your application must be sent to the embassy or consulate of the country that shall be your main destination. ● If you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary.
Fill out an application form beforehand to obtain a Schengen visa. You can download and print off the form online.
Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents:
● A valid national passport
● Evidence showing the purpose of your trip (e.g. hotel reservations)
● Proof of medical insurance
● A round-trip travel ticket
● Proof of funds
Check the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip.
This passage is mainly about 1 .
A. what is a Schengen visa
B. who can apply for a Schengen visa
C. how to apply for a Schengen visa
2. If you are intending to visit two or more Schengen countries, you will need to send your application 2 .
A. to the embassy or consulate of the country that shall be your main destination
B. directly with the embassy or consulate of that particular country
C. to the embassy or consulate of the first Schengen country on your travel itinerary
3. You can download and print off the form 3 .
A. via your phone
B. on the Internet
C. by your friends
4. You are required to show the following documents EXCEPT 4 .
A. a round-trip travel ticket
B. a valid national passport
C. a birth certificate
5. The processing time is 5 per embassy.
A. different
B. the same
C. similar
一、选择填空题（每题10分，共5题）
1.—You mean... like becoming a publicly-traded company?
—That's right. ______________ .
单选题 (10 分) 10分
A.It's something we should give serious consideration to
B.It will still be a privately held company
C.It will become a privately held company
2.—We've done very well so far but if we want to see serious growth ______________.—Yeah...maybe. But I have my doubts.
单选题 (10 分) 10分
A.it might be time to stick to original business model
B. it might be time not to change company model
C. it might be time to ditch our old business model and go public
3.But Jerry, have you really thought this ______? You would essentially be giving up the company that your great-grandfather built.
单选题 (10 分) 10分
A.through
B. of
C.about
4.If people ________we're very valuable they won't buy our stock.
单选题 (10 分) 10分
A.do think
B.think
C.don't think
5.The proprietor owns all of the property of the business and is responsible ________ everything.
单选题 (10 分) 10分
A.to
B.for
C.at
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6.阅读理解：根据文章内容，选择正确答案（每题10分）。
Organizing a Business in Different Ways
Businesses are structured in different ways to meet different needs. The simplest form of business is called an individual or sole proprietorship. The proprietor owns all of the property of the business and is responsible for everything.
Another kind of business is a partnership. Two or more people go into business together. An agreement is usually needed to decide how much of the partnership each person controls. One kind of partnership is called a limited liability partnership. These have full partners and limited partners. Limited partners may not share as much in the profits, but they also have less responsibility for the business. Doctors, lawyers and accountants often form partnerships to share their risks and profits. A husband and wife can form a business partnership together. Partnerships exist only for as long as the owners remain alive. The same is true of individual proprietorships. But corporations are designed to have an unlimited lifetime. A corporation is the most complex kind of business organization. Corporations can sell stock as a way to raise money. Stocks represent shares of ownership in a company. Investors who buy stock can trade their shares or keep them as long as the company is in business. A corporation is recognized as an entity—its own legal being, separate from its owners. A board of directors controls corporate policies. The directors appoint top company officers. The directors might or might not hold shares in the corporation. Corporations can have a few major shareholders, or ownership can be spread among the general public. But not all corporations are traditional businesses that sell stock. Some non-profit groups are also
organized as corporations.
This passage is mainly about 1 .
A. why different forms of business run
B. when different forms of business raise money
C. how different forms of business are organized
2. What is usually needed to decide the portion of the partnership each person controls? 2
A. A rule.B. An agreement.C. A regulation.
3. Who are not included in limited liability partnerships? 3
A. Full partners.
B. Limited partners.
C. Unlimited partners.
4. How can corporations raise money? 4
A. By selling stock. B. By buying stock.C. By holding corporation shares.
5. Who controls corporate policies in a corporation? 5
A. Chairman of the board.B. A board of directors.C. The owner of the corporation.
一、选择填空题（每题10分，共5题）
1.—Are there any disadvantages to shopping online?
—___________. But I think this problem will be solved soon.
单选题 (10 分) 10分
A.It makes life easy
B. It takes some time for the stuff you buy online to arrive
C.The stuff you buy online arrives quickly.
2.—Have you ever tried shopping online?
—No, never. ____________, especially for clothes and shoes. 此题未答
单选题 (10 分) 0分
A.I prefer to actually see and touch what I'm buying before I pay for it
B.I prefer not to actually see and touch what I'm buying before I pay for it
C.I would rather surf online and I pay for it immediately
3.An on-line virtual supermarket ______ the real supermarket, which makes it feel so real.
单选题 (10 分) 10分
A.stimulates
B.simulates
C.simulators
4.______ friends and colleagues greeted each other with that day was "Bought anything today?"
单选题 (10 分) 10分
A.That
B.Who
C.What
5.Chinese shoppers spent billions online yesterday as they took advantage _____ discounts offered on Singles Day (November 11).
单选题 (10 分) 10分
A. in
B.of
C.with
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6.阅读理解：根据文章内容，判断正误（每题10分）。
Online Shopping Spree Sets Record
Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11). It is a festival for young single people to celebrate by eating together, sending gifts or going shopping, thus seized on by online retailers to increase sales. It took only 13 hours for sales on just two online sites, Taobao and Tmall, to fly past last year's overall total of 19.1 billion yuan (US$3.1 billion).The final figure of Singles Day reached an astonishing 35.02 billion yuan as hundreds of thousands of consumers rushed to buy clothes, furniture, and home decoration items at discount prices. What friends and colleagues greeted each other with that day was "Bought anything today?" as they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight. In under nine hours, turnover at the Alibaba Group's Tmall and Taobao sites had exceeded that of last year's Cyber Monday, a similar event in the United States. "We hope other e-commerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppers," Jack Ma, founder and chairman of Alibaba Group, told reporters. "It's not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clients," Ma said at a news briefing.
Online retailers took hold of the shopping spree to increase sales successfully. 1
2. The final figure of Singles Day for this year reached 19.1 billion yuan. 2
3. Cyber Monday is a similar event in the Great Britain. 3
4. Other e-commerce sites did as well as Alibaba Group on Singles Day. 4
5. Jack Ma's goal of transaction size is to reach 100 billion yuan in several years. 5
一、选择填空题（每题10分，共5题）
1.— How much of a problem meeting the budget?
— _______.
单选题 (10 分) 10分
A.The product should finance itself
B.Well, it seems that we underestimated the costs
C.You only need a budget increase for the first order
2.— I thought that if I could get your support first, it might make getting approval easier.— _________ .
单选题 (10 分) 10分
A.We will need another four thousand dollars to cover the cost
B.Well, you've got my support on this
C.You only need a budget increase for the first order
3.There are more and more ______ of software for accounting, this has made the different types of software more accessible in terms of costs and variety.
单选题 (10 分) 10分
A.manufacturers
B.manufacturing
C.manufactures
4.Did you get the financial records _______ shape for your audit next month?
单选题 (10 分) 10分
A.into
B.in
C.from
5.Large organizations will find ______ impossible to manage all these data if manual accounting were used.
单选题 (10 分) 10分
A.what
B.that
C.it
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6.完形填空：选择正确答案，补全文章（每题10分）。
Alibaba Seeks to Raise Billions in IPO
Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba. The company sells goods 1 linking buyers and sellers in the huge Chinese online market. Alibaba is expected to 2 its initial public offering, called an IPO, in September on the New York Stock Exchange. The total value of the company, based in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent 3 of the company. That would mean the company could raise 4 $20 billion dollars in the public stock sale.After the IPO, Alibaba could become one of the most 5 technology companies in the world. Apple, for example, has a market value of about 600billion.Googleisvaluedatabout390 billion and Microsoft is worth about $370 billion.
完形填空题 (50 分) 50 分
(1)
A. in
B. with
C. by
(2)
A. sell
B. make
C. go on
(3)
A. share
B. capital
C. profit
(4)
A. as more as
B. as much as
C. as many as
(5)
A. value with
B. valuate
C. valuable
一、选择填空题（每题10分，共5题）
1.—I'm really fed up with Larry!
— ________
单选题 (10 分) 10分
A.I'm sorry to hear that.
B.Really?
C.Hey, what's up?
2.—Are the Project Managers sharing information and contacts and so on?
— ________ .
单选题 (10 分) 10分
A.Yes, there's really nothing to worry about
B.Yes, they hesitate to do it
C.No, they are doing very well
3.Even though he's ______ out of college and still a bit green, he is a great co-worker.
单选题 (10 分) 10分
A.flesh
B.fresh
C.flash
4.You can show respect to your teammates _______ everyone fairly and equally.
单选题 (10 分) 10分
A.to treat
B.treated
C.by treating
5.The people in your department seem so ______ and nice to be around.
单选题 (10 分) 10分
A.capacity
B.capable
C.capably
二、阅读理解/翻译/完形填空（题型随机）（共50分）
6.翻译：为句子选择正确的翻译（每题10分）。
Team building skills are critical for your effectiveness as a manager or entrepreneur. 1
A. 为了经理或企业家的有效性，团队建设技能很关键。
B. 作为一名经理或企业家，团队建设技能对提升有效性至关重要。
C. 团队建设技能对经理或企业家的有效性持批判态度。
2. In real life, team work success rarely happens by itself if there are no focused team building efforts or activities. 2
A. 实际生活中，如果没在团队建设上付出过专注的努力或活动的话，团队工作是很难独自成功的。
B. 实际生活中，如果没有关注的团队建设努力或活动的话，团队工作本身是不会成功的。
C. 实际生活中，如果没有聚焦的团队建设努力或活动的话，团队工作自己也是会成功的。
3. Teammates who have team spirit are better able to work together and achieve team goals. 3
A. 团队中，谁有团队精神，谁就能一起合作并实现团队目标。
B. 有团队精神的队友能更好地协同工作，实现团队目标。
C. 有团队精神的队友比较好，能一起合作并实现团队目标。
4. Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team. 4
A. 合作是表现团队精神的好方法，因为这样做有助于整个团队的成功。
B. 合作行动是展示团队精神的好方法，因为这样做能构成整个团队的成功。
C. 互助合作是好路子，能展示团队精神，也能帮助整个团队成功。
5. Team members must fulfil their duties with their full efforts. 5
A. 团队成员必须用全部的努力来实现自己的义务
B. 团队成员必须凭借全部的努力来满足自己的义务。
C. 团队成员必须尽全力履行自己的义务。
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